Frequently Asked Questions
Everything you need to know about your outdoor gear and apparel order.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic standard shipping usually takes 3-7 business days, while expedited options are available at checkout.
What is your return policy for apparel and footwear?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Footwear must be returned in its original, undamaged shoe box.
Do you ship Hatchet Outdoor Supply Co. products internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order weight.
How do I know which size to order?
Each product page includes a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements for each item as fits may vary.
Are your products covered by a warranty?
Many of our technical outdoor brands offer manufacturer warranties. If you experience a defect in materials or workmanship, please contact us so we can assist with the claim process.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make changes, and we will do our best to accommodate.